Stop losing jobs because you missed the call.
Your AI front desk picks up every call, day or night, takes down the customer’s details, and gets the job on your calendar. You stay on the job instead of calling back voicemails at 9pm.
First Five: AI Front Desk for $100/month for your first 3 months, no setup fee, website build fee waived. 5 spots open →Not ready to book? Talk to a live demo receptionist we set up for a sample cleaning company, or take the free 5-minute assessment.
- 24/7 Call Coverage
- Capture More Opportunities
- Booked While You Work
Built in Western Pennsylvania by a field-service operations professional with 20+ years of experience across construction, restoration, facilities, and project management.
Your next customer isn’t going to wait for you to call back.
You can’t always answer the phone when you’re on a roof, under a sink, inspecting a loss, driving between jobs, or managing a crew. When a customer reaches voicemail, many simply move on to the next contractor. An AI front desk picks up instead, so the customer gets an answer and you keep working.
of home-service callers do not reach a person
of consumers say they will call another business after an unanswered call
coverage without adding another full-time receptionist
Sources: Invoca, Home Services Call Conversion Benchmark; CallRail consumer research on missed calls.
MPS AI Front Desk answers immediately, day or night — so your callers reach a helpful voice instead of voicemail.
One front desk that never clocks out.
It picks up your phone and your website chat, handles the customer the way a good dispatcher would, and gets the job on your calendar.
From missed call to booked job
The call comes in
Evenings, weekends, or while you’re up a ladder, the caller gets an answer on the first ring instead of voicemail.
It gets the details
Name, number, address, what the job is, and how urgent it is. It checks that you cover their area and asks the questions you’d ask.
The job lands on your calendar
Booked and confirmed, with a follow-up sent to the customer, so it’s waiting for you in the morning.
You step in when it matters
Emergencies, upset customers, or anything outside its script get flagged or sent straight to you.
Start with a conversation.
A good setup begins with how your business runs today and where you want a little more support. No pressure, no contract.
Tell us about your calls
Share what customers usually need, and when your crew is most often out on jobs.
Talk through the handoff
Decide what details we capture, how appointments get booked, and when a call goes straight to you.
Go live when you’re comfortable
We build your script, set up forwarding from your current number, and test it with you before it ever answers a real customer.
If you run the trucks, we answer the phone.
Built for the trades and service businesses that run on the phone. From Johnstown to Altoona, Ebensburg to Indiana, and across Cambria, Blair, and surrounding counties — with remote support for contractors anywhere in the U.S.
Restoration
Plumbing
HVAC
Electrical
Roofing
Remodeling & General ContractingAlso a fit for: cleaning services, property maintenance, septic, garage doors, fencing, landscaping, and any field-service crew that can’t afford to miss a call. Not a contractor? See how it works for realtors and small businesses.
I’ve run the schedule, the crews, and the phone.
I’m Woody McAdams. I’ve spent more than 20 years in construction, restoration, facilities, and project management.
Over that time I’ve seen the same problems again and again: missed calls, slow callbacks, follow-up that never happens, and paperwork piling up. None of it has anything to do with the quality of the work, but all of it costs companies jobs.
Most small service companies are great at the actual work. The trouble is the owner is also answering the phone, scheduling crews, chasing leads, handling customers, and running the business. I started McAdams Project Services to put systems around that front end, so a job doesn’t slip away just because everyone was busy doing the work.
I’m based in Western Pennsylvania and work with contractors around Johnstown, Altoona, Ebensburg, and Indiana, and I set up businesses remotely anywhere in the U.S.
Three plans. Every one answers 24/7.
Not sure which fits? We’ll recommend one on the demo call based on how many calls you get.
Front Desk
+ $199 one-time setup
The core system.
- 24/7 AI call answering
- Captures and qualifies every caller
- Books appointments or callbacks
- Hands off to a person when needed
- Logs every lead to your CRM and pipeline
Conversion
+ $399 one-time setup
Everything in Front Desk, plus the follow-up that turns more calls into booked jobs and more one-time customers into repeat ones.
- Lead follow-up: people who called but didn’t book get followed up with automatically, before they hire someone else
- Re-engagement: leads that went quiet get reached again instead of sitting forgotten in your pipeline
- Conversion workflows: every open opportunity keeps moving toward a booked job without you chasing it
- Google review follow-up: customers get asked for a review after the job, which brings more reviews, referrals, and repeat business
Front Desk makes sure you get the lead. Conversion makes sure you don’t lose it after the first call.
Complete
+ $799 one-time setup
Everything in Conversion, plus an ongoing marketing system that brings in new customers, not just the ones already calling.
- Your website: a website built for your business
- Website visitor tracking: see who stops by your site and reach out to likely customers before they call someone else
- Ongoing marketing: a system that keeps bringing in new customers
- Basic local SEO: so your website is easier to find locally
- Domain and DNS help: we help connect your domain to your website
- Two minor website edits a month
Visitor tracking and follow-up are set up to respect privacy and consent rules for calls, texts, and email.
Every plan includes
- 24/7 call coverage, nights and weekends included
- A call script built around your services, service area, and hours
- Monthly reporting
- Month-to-month. No long-term contract, cancel anytime
What the setup fee covers
We build your script and the questions that qualify a job, set up forwarding from your current number, and test it with you before it ever answers a real customer.
First Five: AI Front Desk for $100/month for your first 3 months
Website build fee waived. If you need a website, we build it and don’t charge the build fee. Even a basic freelancer-built site runs around $500. No setup fee either. After three months there’s no automatic price increase and no obligation to stay. We’ll look at how it went and talk about which plan fits. All 5 spots are open.
Common questions
What is an AI Front Desk?
An AI Front Desk answers incoming customer calls and messages, gathers customer information, qualifies the request, checks service area and urgency, schedules appointments when appropriate, and escalates calls to a person when needed.
Can the AI answer calls after hours?
Yes. It answers 24 hours a day, including nights, weekends, and when your whole crew is already on a job.
Is this designed for contractors?
Yes. It’s built around how home-service businesses actually run: restoration, plumbing, HVAC, electrical, roofing, remodeling, cleaning, and similar trades.
Can it schedule appointments?
Yes. Depending on the contractor’s workflow, the system can collect customer information, qualify the customer, and schedule an appointment or request a callback.
Will customers know they are speaking with AI?
Yes. It introduces itself as a virtual assistant for your business, and you pick the exact wording. It isn’t there to fool anybody. It’s there so your customer gets an answer instead of a voicemail beep.
What happens if a customer needs a real person?
Calls and conversations can be escalated or transferred according to rules established with the contractor.
Can I keep my existing business phone number?
In most cases, yes. Your current number can be forwarded to your AI Front Desk line, or we can configure whichever setup best fits how your phones work today. We’ll walk through the options with you before anything goes live.
Can the AI be customized for my business?
Yes. Your Front Desk is configured around your services, service area, business hours, the questions used to qualify a job, how appointments are scheduled, when to escalate to a person, and the overall experience you want customers to have.
How much does MPS AI Front Desk cost?
$149, $299, or $449 a month depending on the plan, plus a one-time setup fee. See the pricing section for the full breakdown.
Am I locked into a contract?
No. Every plan is month-to-month, and you can cancel anytime.
I’m a realtor or small business, not a contractor. Will it work for me?
Yes. The same Front Desk answers for real estate agents, property managers, and other small businesses. See how it works for you.
Not sure where the leaks are?
Answer 23 plain-English questions about how your calls, scheduling, and follow-up actually run. You get a written snapshot of where jobs slip through, plus one step to fix it this week. Free, five minutes, no phone call required. Your score is emailed to you right away, and Woody follows up personally.
Hear it before you buy it.
Try the live demo receptionist right now, or book a free 30-minute walkthrough and we’ll show you how it would work for your business.
Or call (814) 301-4611. Our own AI front desk picks up.
Sent a question or demo request? Woody replies personally within one business day. · Read or leave a Google review